If you need additional help, please use our contact form.
Books may be returned to the U of MN Bookstores location where the books were purchased within 30 days. You must have your original receipt and books must be in re-saleable condition. If the book comes with a CD or access code, the seal must be unbroken to return.
To receive a full refund, course materials must meet the term-based return deadline and be in their original condition. For any questions regarding course material returns, please use the Contact Us page and select “Textbooks and Course Materials” to send your inquiry to our Course Materials team.
If you would like to exchange or return a course material item in store, please bring it in along with a copy of your receipt.
Items purchased online can also be returned by mail. Please repackage the item(s), including a copy of your receipt, and address your shipment to the address below:
U of M Bookstore
Attn: Textbook Returns
300 Washington Ave SE
Minneapolis, MN 55455
Graduation Apparel: Bachelor, Master, Doctorate Apparel
Only unused merchandise with attached tags can be return. Refundable through April 27th with original packaging intact.
Without a receipt, merchandise can be exchanged only.
Academic Stoles: No return , merchandise can be exchanged only.
Diploma Frames
General Polices
All returns and exchanges of graduation products require a receipt.
Defective merchandise may be exchanged at any time
May be exchanged or returned for refund to any of the University of Minnesota Bookstores or shipped to our warehouse at the following address:
University of Minnesota Bookstores DC
Attn: Returns
701 24th Ave. S.E.
Suite 50
Minneapolis, MN 55414
Your return package should include all original packaging, paperwork, and receipts. For exchanges, please write "exchange for" on the receipt with either the SKU, size, or item description. We recommend shipping all merchandise returns via UPS. We will credit the same credit card account we charged on your order. Standard shipping charges will be applied to orders that are reshipped.
Returns only accepted on defective product within 30 days of purchase and with the original receipt.
This policy covers all computers, tablets, iPods, phones, Apple Watch, software, cameras, ink, gaming, and earbuds sold through the U of MN Bookstores M Tech Store.
If we offer a lower price within seven days of your purchase (regular priced merchandise only), you may bring in the original receipt within 14 days of the price change to receive a refund for the difference.
If your product is defective or inoperable upon first use, please visit our contact us page and select the Computers & Technology category option and describe your issue in the Message section.
Eligible Students may charge technology purchases for personal academic use to their student account. The U of MN Bookstores reserves the right to limit the quantity of merchandise charged to a student account, and determine eligibility on an individual basis. Students may purchase a maximum of one Computer, one iPad, and three iPods per year from date of purchase. Review our purchasing terms here.
Course materials are only refundable during the first week of classes. This time frame may be shorter or non-existent for some B-term or shorter-length classes. Once the final return date has taken place, all course materials are considered to be final sale and not refundable.
Some physical copies cannot be refunded if they are opened or the access code opened/revealed. Textbooks being returned must be in the same condition they were purchased (i.e. new books need to be in pristine condition with no signs of wear).
